1. DO I NEED TO CREATE A REYAH LEWIS ACCOUNT TO MAKE A PURCHASE?
No you don't need a Reyah lewis account to complete your order, however having an account has many advantages, you keep track off your orders and current status of order.
WHAT IS YOUR JEWELLERY MADE FROM?
Majority of our jewellery is used either from sterling silver, brass and stainless steel. All of our gold jewellery is 14k -18k Gold filled, for silver jewellery containing brass or stainless steel metal, we will use rhodium solid plating. Brass and stainless steel will last you a very long time on the contrary it is being looked after and kept in your Reyah Lewis box, whereas sterling silver is a lifetime. We tend to use these metals and materials as they keep the jewellery tarnish free and stay shining.
WHAT DOES MM MEAN IN YOUR DESCRIPTION OF JEWELLERY?
MM means the millimetre, all pieces have a different size number mainly starting from 3mm - 6mm, this means the size of the stone, the smaller the number the smaller the stone and the bigger the number, the bigger the stone. These numbers will indicate and give you an idea of what stone size to pick when purchasing.
HOW DO I LOOK AFTER MY JEWELLERY?
To avoid your jewellery losing its shine, we advise you take instructions from our jewellery care page where you can find here.
IM HAVING PROBLEMS WITH PLACING MY ORDER?
If you have an issue with placing your order, please contact our sales team: email@example.com and we will aim to respond to you within 1 hour.
DO YOU PROVIDE DIFFERENT JEWELLERY OUT OF YOUR COLLECTION FOR JEWELLERY STYLING?
Yes we do, we can source almost any urban, hiphop, fine or statement jewellery. If you have a specific piece in mind to be created please contact us so we can assist you further.
WHERE IS MY ORDER?
All orders are dispatched between Monday - Friday, any orders placed before 4pm will be dispatched that same day, anything after will be the next working day. If you placed your order after Friday 4pm, your order will not be dispatched until the following Monday. If you have not received your order within 7 days after receiving your shipping confirmation, please contact us immediately so we escalate it further to the relevant team.
HOW CAN I PAY FOR MY ORDER?
We accept all major debit and credit cards via our website and PayPal as well too.
HOW WILL I KNOW WHEN MY ORDER IS SHIPPED?
Once an order is placed on reyahlewis.com, you will receive an order confirmation and a further dispatched email once your order is shipped.
CAN I REFUND OR EXCHANGE MY JEWELLERY?
Yes you can, we accept all refunds or exchanges within 14 days and all packaging are in an unworn condition. Please refer to our returns policy page for further information.
HOW DO I FIND MY RING SIZE?
We know when purchasing a ring, you want it to be perfect. We have created a ring sizer print out pdf for you, this will give you piece of mind when buying. Click here for our ring sizer document.
DO THE DESIGNS ON YOUR WEBSITE REFLECT WHAT I WILL ACTUALLY RECEIVE?
Yes! your product will be identical to what you select on our website, will be even better in reality. Please double check products dimensions or weight for accurate visualisation.