When do we collect personal data?

  • When you create an account with us

  • When you visit our website

  • When you make an online purchase

  • When you contact us by any means with queries, complaints etc

  • When you enter prize draws or competitions

  • When you comment on or review our products or service; when you choose to complete any surveys we send you;

  • From your browsing or shopping activity

  • We may collect data from third parties who have your consent to pass your details to us

 

 

How do we use your information?

 

  • To supply and manage the service we provide to you, for example we need to collect your personal data to enable us to process orders made on our website

  • To better understand our customer base with a view to providing both better products and services

  • To manage any registered account that you hold with us

  • to respond to your queries, refund requests and complaints

  • to verify your identity

  • for crime and fraud prevention, detection and related purposes

  • we may use cookies to personalise our website content for you

  • where we have a legal right or duty to use or disclose your information.


  
How do you get my consent?

 

By providing your information you have consented to us using your details in accordance with this policy and to us contacting you about your account. By providing information on or through a website you are consenting to the collection, use and disclosure of such personal information as described in this policy. You may withdraw your consent at any time by following the procedure described above. In addition, your use of the website constitutes consent to be contacted about your account through any contact information you provide, including mobile phone numbers.

How do I withdraw?
 

You have the right to:

  • ask what personal data we hold about you at any time

  • ask us to update and correct any out-of-date or incorrect personal data that we hold about you 

  • request that we delete personal data held on you

 

If you wish to exercise any of the above rights, please contact us at sales@reyahlewis.com  

For reasons of confidentiality we will verify your identity before proceeding with any such request made under this policy.
If we choose not to action any such request, we will explain the reasons for that decision.  However we appreciate that where you have given your consent to use your personal data, you have the right at any time to change your mind and withdraw your consent.  If you request that we stop using your personal data for direct marketing activity through all or any channels we will always comply with that request.